Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Glo&Low!
The terms "we", "us" and "our" refer to Glo&Low, operated by GCC Partners FZ LLE.
Glo&Low operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
Glo&Low is powered by Shopify, which enables us to provide the Services to you.
The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or place of residence, or that you have given your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information.
You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to provide accurate representations and descriptions of our products and services.
However, colors, packaging, or product appearance may differ from how they appear on your screen due to the device, display settings, lighting, photography, or other factors.
We do not warrant that the appearance of any product purchased by you will be identical to its depiction on our online store.
Product descriptions, availability, prices, packaging, and other product information may be changed at any time without notice.
We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region, or jurisdiction.
Beauty and cosmetic products should be used in accordance with the instructions provided by the manufacturer. Customers are responsible for reviewing product ingredients and information before use, particularly if they have known allergies or sensitivities.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase.
Glo&Low reserves the right to accept or decline an order where permitted by applicable law, including in cases involving suspected fraud, pricing errors, product availability, payment issues, or incorrect customer information.
Your order is not considered accepted until we confirm acceptance and successfully process the required payment.
Please review your order carefully before submitting it, as we may be unable to accommodate cancellation or modification requests after an order has been processed or dispatched.
If we need to change, decline, or cancel an order, we will attempt to notify you using the email address, phone number, billing information, or other contact details provided when the order was placed.
Purchases are subject to our Return and Refund Policy.
You represent that purchases made through Glo&Low are for lawful purposes. Products purchased for resale may be subject to additional terms or restrictions.
SECTION 4 - PRICES AND BILLING
Prices, discounts, promotions, and offers are subject to change without notice.
The price charged for a product will be the price displayed and applicable at the time the order is placed, subject to correction of obvious pricing or technical errors as permitted by applicable law.
Applicable taxes, shipping fees, customs duties, import charges, or other fees may be added where applicable and will be displayed or communicated as required.
Prices may differ between countries or markets due to taxes, currency conversion, shipping costs, promotions, or other market-specific factors.
Promotional offers may be governed by separate terms and conditions. If specific promotional terms conflict with these Terms, the promotional terms will apply to that promotion.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases.
You also agree to promptly update your information when necessary so that we can complete transactions and contact you regarding your orders.
You represent that you are authorized to use the payment method submitted for your purchase.
SECTION 5 - SHIPPING AND DELIVERY
We aim to process and deliver orders within the estimated timeframes communicated on our website or during checkout.
All delivery times are estimates unless expressly stated otherwise.
Delivery times may be affected by the destination, shipping carrier, customs processing, public holidays, weather conditions, high-demand periods, or events outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
Additional charges resulting from incorrect or incomplete delivery information may be the customer's responsibility where permitted by applicable law.
For all the countries we deliver to, any import duties and taxes are already covered in our prices and shipping fees. There is nothing extra to pay on delivery.
For additional information, please refer to our Shipping & Delivery Policy.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to trademarks, branding, text, displays, images, graphics, product content, videos, audio, website design, and the selection and arrangement thereof, are owned by Glo&Low, GCC Partners FZ LLE, their affiliates, licensors, suppliers, or applicable rights holders and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only.
You must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit material from the Services except as permitted by law or with prior written authorization from the applicable rights holder.
Nothing in these Terms grants you ownership of or a license to any intellectual property except as expressly stated.
Glo&Low's name, logo, designs, and other brand elements may not be used without authorization.
Shopify's trademarks and intellectual property remain the property of Shopify or their respective owners.
Third-party brand names, logos, product names, images, and trademarks appearing on Glo&Low remain the property of their respective owners.
SECTION 7 - OPTIONAL TOOLS AND SERVICES
You may be provided with access to tools, features, payment services, integrations, or other services offered by third parties.
We may not monitor or control these third-party tools.
Access to such tools may be provided "as is" and "as available," subject to applicable law and the terms of the relevant third-party provider.
Your use of third-party tools is subject to the applicable provider's terms, conditions, and privacy practices.
We may introduce additional tools, resources, and features in the future. Unless otherwise stated, such features will form part of the Services and will be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain links to websites, services, platforms, or materials operated by third parties.
We do not control these third-party websites and are not responsible for their content, accuracy, availability, policies, or practices.
If you access a third-party website or service, you do so subject to that third party's applicable terms and privacy policies.
Please review third-party policies carefully before entering into transactions with them.
Questions or complaints concerning third-party products or services should generally be directed to the applicable third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Glo&Low is powered by Shopify, which provides technology that enables us to offer the Services.
However, purchases made from Glo&Low are transactions directly between you and Glo&Low / GCC Partners FZ LLE, unless otherwise expressly stated.
Shopify is not the seller of the products offered by Glo&Low.
Your use of Shopify-related functionality may also be subject to applicable Shopify terms and privacy practices.
SECTION 10 - PRIVACY POLICY
Personal information collected through the Services is handled in accordance with our Privacy Policy and applicable data protection laws.
Because our online store is powered by Shopify, Shopify may collect and process certain personal information in connection with your access to and use of the Services.
Information may also be processed by payment providers, shipping providers, analytics providers, marketing platforms, and other service providers required to operate our business and provide the Services.
Some service providers may process information in countries other than your country of residence.
Please review our Privacy Policy for more information about how personal information is collected, used, stored, shared, and protected.
SECTION 11 - FEEDBACK
If you submit reviews, suggestions, ideas, feedback, comments, proposals, photographs, or other content to us ("Feedback"), you grant us, to the extent permitted by applicable law, the right to use such Feedback for purposes including operating, improving, evaluating, and promoting the Services.
You represent that you have the necessary rights to submit the Feedback and that your Feedback does not violate the rights of another person or entity.
Feedback must not contain unlawful, defamatory, abusive, obscene, fraudulent, infringing, or malicious content.
You must not use a false identity or otherwise misrepresent the origin of Feedback.
We reserve the right, but are not obligated, to moderate or remove Feedback where permitted by applicable law.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other information.
We reserve the right to correct errors, inaccuracies, or omissions and to update information where necessary.
If an error materially affects an order you have already placed, we will handle the matter in accordance with applicable consumer protection laws.
SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes.
You may not use the Services to:
(a) engage in unlawful, fraudulent, or malicious activity;
(b) violate applicable laws or regulations;
(c) infringe intellectual property or other legal rights;
(d) harass, abuse, threaten, defame, or harm another person;
(e) transmit false, deceptive, or misleading information;
(f) distribute malware, viruses, or other harmful technology;
(g) send spam or unauthorized promotional communications;
(h) impersonate another person or entity;
(i) improperly collect or track personal information;
(j) interfere with the security, functionality, or operation of the Services;
(k) attempt to circumvent access controls or security measures; or
(l) use automated systems to access the Services in a manner that violates applicable law, these Terms, or technical restrictions implemented on the Services.
We reserve the right to restrict or terminate access to the Services where we reasonably determine that these Terms have been violated.
SECTION 14 - AUTOMATED SYSTEMS AND AGENTS
Automated software, bots, agents, artificial intelligence systems, scraping tools, or similar technologies ("Agents") may not access or interact with the Services in a manner that violates these Terms, applicable law, security measures, or technical restrictions.
Agents must not attempt to circumvent CAPTCHAs, authentication mechanisms, access controls, rate limits, robot exclusion measures, or other security mechanisms.
We reserve the right to restrict automated access where necessary to protect the Services, our customers, our systems, or our commercial interests.
SECTION 15 - TERMINATION
We may suspend or terminate access to the Services where permitted by applicable law, including where these Terms have been materially violated, fraudulent activity is suspected, or continued access creates security, legal, or operational risks.
Termination does not affect rights or obligations that arose before termination.
Provisions that by their nature should survive termination, including provisions relating to intellectual property, liability, privacy, governing law, and dispute resolution, will continue to apply.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented through the Services is provided for general information purposes.
We make reasonable efforts to keep information accurate and current but do not guarantee that all content will always be complete, current, or error-free.
To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.
Nothing in these Terms excludes or limits warranties, rights, or remedies that cannot legally be excluded or limited under applicable consumer protection laws.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Glo&Low, GCC Partners FZ LLE, and their directors, officers, employees, affiliates, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products purchased through the Services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Your statutory consumer rights remain unaffected.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Glo&Low, GCC Partners FZ LLE, Shopify, and their respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from claims, losses, damages, liabilities, and reasonable legal costs arising from your material breach of these Terms, violation of applicable law, or infringement of third-party rights.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in full force and effect.
SECTION 20 - WAIVER AND ENTIRE AGREEMENT
Failure by us to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with the policies and other terms incorporated by reference, constitute the agreement governing your use of the Services, subject to applicable law.
Nothing in these Terms limits mandatory consumer rights that apply to you.
SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.
We may transfer or assign our rights and obligations in connection with a restructuring, sale, transfer of business, or similar transaction, subject to applicable law.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the applicable laws of the United Arab Emirates and the Emirate of Fujairah.
Any dispute arising out of or relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, subject to any mandatory consumer protection rights or other mandatory laws applicable to you.
SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service on our website.
We reserve the right to update or change these Terms from time to time.
Where required by applicable law, we will provide appropriate notice of material changes.
Changes will become effective from the date stated in the updated Terms or applicable notice.
Your continued use of the Services following the effective date of updated Terms constitutes acceptance of those changes to the extent permitted by applicable law.
SECTION 25 - CONTACT INFORMATION
Questions regarding these Terms of Service can be sent to:
Glo&Low
Operated by GCC Partners FZ LLE
Email: support@gloandlow.com
Phone: +971 52 823 1229
Address:
Fujairah – Twin Towers
P.O. Box 4422
Fujairah
United Arab Emirates
Business Registration / Trade Number: 15508/2020
